- Hospitality
As a recognised operational partner in the hospitality industry, we support a wide array of clients, from game farms and hunting lodges to hotels, restaurants, and bars. We assist with compliance to regulatory requirements, health and safety standards, and quality control, as well as performing maintenance checks, scheduling, administration, and employee training.
Hospitality businesses often experience fluctuating demand, especially during peak seasons or events. ISS operational managers ensure that the right number of staff is scheduled based on anticipated guest volumes, business trends, and seasonal factors to avoid overstaffing or understaffing.
Recruiting and retaining qualified staff is essential in the hospitality industry, where customer service is paramount. Our managers assist with hiring staff, providing adequate training (including customer service skills, health and safety procedures, and operational protocols), and managing employee engagement.
In hospitality, safety is a top priority. Our managers ensure that the premises comply with health and safety regulations (e.g., fire safety, food safety, sanitation, and emergency protocols). Regular inspections and staff training are necessary to prevent accidents and maintain compliance.
The hospitality industry is subject to various regulations, including labour laws, health and safety codes, liquor licensing, food safety, and environmental standards. Our operational managers ensure compliance with these regulations to avoid legal issues and fines