- Retail
We offer a variety of bespoke service packages designed to enhance our clients’ retail processes and strategies. Retail sales constitute nearly 20% of South Africa’s GDP, and with the rise of e-commerce, this sector has become increasingly dynamic and competitive. We serve as strategic partners to a range of retail businesses across the country, helping them achieve growth rates of up to 24% through comprehensive operational services, including quality checks, floor planning, proactive strategies, management tools, and employee training.
Our operational managers are responsible for maintaining an optimal inventory level to meet customer demand without overstocking or running into shortages. This involves managing inventory across multiple locations (physical stores, warehouses, or online platforms). Effective inventory management ensures products are available when customers need them, while avoiding excess inventory that ties up capital and incurs storage costs. In addition, predicting future product demand based on historical sales data, seasonal trends, promotions, and external factors (e.g., economic conditions) is crucial.
We make use of our on-demand forecasting tools to align inventory levels with customer demand and optimise purchasing decisions. Retailers depend on suppliers for the timely delivery of goods, as a result our operational managers work closely with suppliers to negotiate pricing, delivery schedules, and quality control. Effective supplier relationships help ensure consistent supply, reduce lead times, and minimise stock outs.
Efficient logistics are key to getting products from suppliers to retail stores or customers. ISS operational managers assist with overseeing transportation, warehousing, and distribution strategies. This includes selecting distribution centres, managing shipments, optimising delivery routes, and handling last-mile delivery (the final step of delivering goods to the customer).
Retail operations require well-trained staff who can offer excellent customer service. Our managers aid in selecting the correct candidates for staffing, which includes the right number of employees, scheduling shifts, and ensuring that staff are trained in product knowledge, sales techniques, and customer service. High employee morale and engagement also play a key role in improving customer experience.
Retail operations must comply with health and safety regulations to protect both employees and customers. Our Operational managers ensure that stores and warehouses are compliant with safety standards, including handling hazardous materials, emergency preparedness, and regular safety audits. Furthermore, our operational managers keep up-to-date with changing regulations to ensure that the company adheres to them.
We also assist with risk management in retail. We ensure that retailers are prepared for unexpected events such as natural disasters, supply chain disruptions, and economic downturns. Our Operational managers develop contingency plans to address these challenges, ensuring business continuity and minimising financial impact.