What we do
- Operations management
ISS is committed to developing your operating systems to guarantee that they achieve their peak performance. We employ a comprehensive system two thinking strategic approach that encompasses analysis, design, development, implementation, and ongoing maintenance of systems modified to address the distinctive needs and challenges of your business. Our primary objective is to improve the efficiency, productivity, and strategic approach of your organisation by aligning operational systems with specific business goals and requirements.
Our operational management philosophy centres on creating value through systematic and impactful processes. We employ a management of objectives approach, which necessitates a balanced application of strategic thinking, analytical skills, and practical implementation to drive organisational triumph and ensure strategic objects remain aligned throughout the company.
Through continuous monitoring and maintenance, we ensure that your systems remain optimised and responsive to evolving business demands. This proactive strategy not only fosters operational excellence but also empowers your organisation to adapt swiftly to market changes and seize emerging opportunities.
We leverage strategic concepts to streamline and align all operations within an organisation. Through our systems, we assess how resources—including capital, personnel, and technology—should be configured to effectively meet established objectives. This is achieved by analysing existing processes and identifying pathways for transformation that elevate performance and distinction.
Achieve operational excellence with ISS
- Risk management
Risk management offers an integrated approach to the evaluation, control and monitoring of hazard, opportunity and control risks. It forms a vital role in any company, regardless of its size. There are ten operational elements that make up the major risk areas, namely: premises, product/ industry sector, purchasing, people, procedures, protection, processes, planning, performance and policy. We recognise that each element represents its own risks that interact with, and impact on, your company, whether negatively or positively. We understand that continuous monitoring and frequent reporting are essential elements of a thriving risk management strategy. Furthermore, we provide transparent, timely, and accurate reports to keep you informed about the current risk landscape. This allows for informed decision-making and the ability to take corrective actions as necessary.
Our specialists ensure that risk management analytic framework is integrated into your organisational systematic processes. We establish clear policies, roles, and responsibilities, ensuring that every member of your organisation understands their role in managing any risks that arise. By focusing on these key areas, we ensure that your business is well-prepared to handle any challenges. Our approach not only protects your assets and reputation but also empowers you to achieve key performance indicators and production targets with absolute confidence. We ensure compliance, assurance, decisions, efficiency, effectiveness and efficacy within your enterprise.
- Training
We are fully accredited by the Transport Education Training Authority (TETA) and registered with the Quality Council for Trades and Occupations (QCTO). TETA oversees quality assurance functions as delegated by the QCTO under the National Qualifications Framework (NQF) Act (Act No. 67 of 2008) and the Skills Development Act (Act No. 97 of 1998, as amended).
- Testing of driver capabilities
- Facilitation of logistics skill programs, incorporating both theoretical and practical experience
- Training and upskilling drivers
- Development of specialised training solutions tailored to client requirements
- Health assessments
- Polygraph testing
- Extensive background checks
- License verification checks
- Qualification verification
- Theory training courses covering topics such as fuel and vehicle management and customer relations
- Infrastructure
In our partnership with clients, we deploy Contract Managers directly on-site at their facilities. This strategic approach ensures that our clients have a reliable presence on the ground at all times and a guaranteed fluid, intelligent presence that offers a revitalising injection of knowledge into systemic processes. We take great care to treat our clients’ facilities as if they were our own, which translates to unparalleled attention to detail, consistent feedback, and comprehensive care. Our commitment to maintaining high standards in capacity management is central to fostering operational distinction and supporting our clients’ success.
- Systems development
We prioritise the seamless integration of our services with your company’s operating systems upon becoming a client. Our focus is to advise you on how to augment productivity and optimise profits by minimising disruptions and maximising productivity by making use of critical chain project management. We assist in various areas, including facility and operational management, administration, human resources, and the optimisation of service systems. We undertake to manage all operational tasks systematically, thereby alleviating smaller responsibilities from your workload. This allows you to concentrate on larger projects and ultimately drive your targets forward.